by: Terrie E. Troxel, CPCU, Ph.D., CLU CPCU

by: Andre P. Liebenberg, Ph.D.

by: Karen Epermanis, Ph.D. and David D. Wood, CPCU, D.B.A., CRM Appalachian State University risk management and insurance program information.

by: Jim Jones, CPCU, AIC, ARM, AIS Jim Jones, CPCU, AIC, ARM, AIS, is the director of the Katie School. He earned his MBA at St. Louis University and worked 13 years in the insurance industry before becoming director of Claims Education and director of the Center for Performance Improvement and Innovation at the American Institute for CPCU. His research interests include microinsurance, and the use of technology in claims. Jones has developed and facilitated numerous industry workshops on ethics in insurance. He is a frequent speaker at industry conferences and events.

by: Norman A. Baglini, CPCU, Ph.D., CLU, AU, ARe Norman A. Baglini, CPCU, Ph.D., CLU, AU, ARe, professor, Risk Management, Insurance and Business Ethics, Temple University and president and CEO emeritus, American Institute for CPCU and the Insurance Institute of America.