Today is Thursday and it has been almost a week since Tom first received the job offer from RestAssured. He knows that they are anxiously...
Effective Negotiations: The Cost of Poor Communicationby Christine D. Kurz and Valerie Ullman Katz, CPCU, ARM, AIM, AIS, CBCPTom Bennett is...
A few months ago, I had a long discussion with a CPCU Society chapter officer about the actions that could be taken to increase participation,...
The battle goes on every day across the state and the nation. It's quiet, but it is very costly to all who purchase insurance because it is...
First, an apology. There will be those in their twenties who will rail against what you are about to read. They will complain that I am over...
Although insurance carriers care deeply about the approval ratings from their policyholders, claims responses to claimant complaints are often...
Despite corporate policies and procedures, complaints from employees who believe they have experienced harassment, discrimination or...
CPCU — Achieving Dreams
Author’s note: I’m Haruhide Sugimoto, a new designee of the class of 2010 in Japan. I wrote an essay, ...
In my consulting practice, at least once per month managers and non-manager alike ask me, "Dr. Javitch, how do I give someone ...
Dividing employees into teams can be great for your business--as long as you provide the proper direction.
Q: I have a big task to undertake,...